Legal
Privacy Policy
Last updated: June 2026 | Eurorod (London) Limited
Plain English summary: We collect your name, phone number, email and postcode when you contact us or use our enquiry form. We use this only to respond to your enquiry and, where you have agreed, to send you relevant information. We do not sell your data. You can ask us to delete it at any time.
1. Who we are
This privacy policy applies to Eurorod (London) Limited, a company registered in England and Wales. Our registered address for correspondence is:
Eurorod (London) Limited
P.O. Box 2941
Romford
RM7 1QB
We operate the website www.eurorodlondon.com and provide plumbing and drainage services across London and surrounding areas.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Eurorod (London) Limited is the data controller. If you have any questions about how we handle your personal data, please contact us at enquiries@eurorodlondon.com or call 0800 387071.
2. What personal data we collect
We may collect and process the following categories of personal data:
- Identity data: your name
- Contact data: phone number, email address, postcode
- Enquiry data: details of the service you require, any description of the problem you provide
- Communication data: records of correspondence between us by phone, email or web form
- Technical data: IP address, browser type, pages visited and time spent on our website (collected automatically via cookies and analytics tools)
We do not collect any special category data (such as health information, financial details or payment card data) through our website or enquiry forms.
3. How we collect your data
We collect personal data in the following ways:
- Directly from you when you call us, complete our website enquiry form, send us an email, or contact us by any other means
- Automatically when you visit our website, through cookies and similar technologies that collect technical and usage data
- From third parties such as referrals from other contractors, property managers or letting agents who pass your details to us in connection with a job
4. How we use your data
We use the personal data we collect for the following purposes:
- To respond to your enquiry and provide the plumbing or drainage services you have requested
- To communicate with you about the status of a job, arrange access, or follow up on completed works
- To send you service reminders if you are on a planned maintenance programme
- To provide quotations and invoices
- To maintain records required for our business operations and legal obligations
- To improve our website and services using aggregated, anonymised analytics data
We do not use your personal data for automated decision-making or profiling.
5. Legal basis for processing
We rely on the following legal bases under UK GDPR to process your personal data:
- Contract: processing is necessary to perform a contract with you or to take steps at your request before entering into a contract — for example, when you ask us to carry out drainage work
- Legitimate interests: we have a legitimate interest in responding to enquiries, maintaining business records, and improving our services — provided this does not override your rights and interests
- Legal obligation: we may need to process your data to comply with our legal and regulatory obligations
- Consent: where we send you marketing communications, we will only do so with your consent, which you can withdraw at any time
6. Who we share your data with
We do not sell, rent or trade your personal data to any third party. We may share your data in the following limited circumstances:
- Our staff and engineers who need the information to carry out the services you have requested
- Service providers who assist us in operating our business, such as IT and email providers — only to the extent necessary and under appropriate data protection agreements
- Property managers or letting agents who referred your enquiry to us, where relevant to the job
- Legal or regulatory authorities where we are required to do so by law
Any third parties with whom we share data are required to keep it confidential and to use it only for the purposes we specify.
7. How long we keep your data
We retain personal data only for as long as is necessary for the purposes set out in this policy and to meet our legal obligations. In practice:
- Enquiry data where no job results: up to 12 months
- Customer and job records: up to 7 years after the last transaction, in line with HMRC requirements
- Maintenance contract records: for the duration of the contract plus 7 years
- Website analytics data: in anonymised form, up to 26 months
After these periods, data is securely deleted or anonymised.
8. Your rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of access: you can request a copy of the personal data we hold about you
- Right to rectification: you can ask us to correct inaccurate or incomplete data
- Right to erasure: you can ask us to delete your data where there is no longer a legitimate reason for us to hold it
- Right to restrict processing: you can ask us to limit how we use your data in certain circumstances
- Right to data portability: you can ask us to provide your data in a structured, commonly used format
- Right to object: you can object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent: where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, please contact us at enquiries@eurorodlondon.com. We will respond within one month. If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
9. Cookies
Our website may use cookies — small text files placed on your device — to help us understand how visitors use the site and to improve your experience. Cookies we may use include:
- Essential cookies: necessary for the website to function correctly
- Analytics cookies: help us understand visitor behaviour in aggregate and anonymised form (for example, Google Analytics)
You can control and disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website. By continuing to use our website, you consent to our use of cookies as described above.
10. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. Our website uses HTTPS encryption for data in transit. Access to personal data within our organisation is restricted to those who need it to perform their role.
No method of transmission over the internet is completely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.
11. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data.
12. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page shows when it was last updated. We encourage you to check this page periodically.
13. Contact us
If you have any questions, concerns or requests relating to this privacy policy or how we handle your personal data, please contact us:
- Email: enquiries@eurorodlondon.com
- Phone: 0800 387071 (free from UK mobiles and landlines, available 24/7)
- Post: Eurorod (London) Limited, P.O. Box 2941, Romford, RM7 1QB
Need to get in touch?
For drainage and plumbing enquiries, our team is available 24 hours a day, 7 days a week. Call us free or send an email and we'll be in touch shortly.